1. Refund Policy

At Zigma Solution Lanka Pvt Ltd, your satisfaction is our priority. If you are not entirely happy with your purchase, we offer a hassle-free refund process within 7 days of receiving your order. To be eligible for a refund, please ensure the following:

Conditions for Refund:

• The product must be in its original condition, undamaged, and in its original packaging.
• You must have the original purchase receipt or proof of purchase.
• The product is not eligible for a refund if it falls under any of the non-returnable categories listed in Section 2 below.

Refund Process:

1. Contact us at info@zigmasl.com or call our customer service at 057-312-8800 to initiate the refund process.
2. Our customer service team will guide you through the return and refund procedure.
3. After receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
4. If approved, your refund will be processed within a reasonable timeframe to the original payment method.

2. Non-Returnable Items

Please note that certain items are non-returnable for hygiene and safety reasons. These include but are not limited to:

• Electrical components that have been installed or used.
• Perishable goods.
• Items without their original packaging or damaged packaging.
• Products that are not in their original condition.

3. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please don't hesitate to contact us at info@zigmasl.com or call us at 057-312-8800. Our customer service team is here to assist you.

Zigma Solution Lanka Pvt Ltd reserves the right to update or modify this policy without prior notice. Please refer to the latest version on our website or contact our customer service for the most up-to-date information.